Privacy Policy

1. Introduction

Welcome to Royal Spin Resort ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website royalspinresort.com (the "Site") and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Make a booking or reservation at our hotels or casino hotels
• Register for loyalty programs or player's club memberships
• Participate in promotions, tournaments, or events
• Contact us through our contact forms or customer service
• Subscribe to our newsletters or marketing communications
• Use our gaming facilities (for casino hotel guests)

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity:

• IP address and general location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Clickstream data

Casino Hotel Specific Information

For casino hotel services, we may additionally collect:

• Government-issued identification for age verification
• Gaming activity information (for regulatory compliance)
• Self-exclusion program participation
• Responsible gaming preferences

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and manage your hotel and casino hotel bookings
• To verify your identity and age (particularly for casino services)
• To provide personalized services and recommendations
• To process payments and prevent fraudulent transactions
• To communicate with you about your reservations and inquiries
• To send promotional materials and special offers (with your consent)
• To improve our services and develop new features
• To comply with legal and regulatory obligations
• To ensure responsible gaming practices (for casino services)

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under booking agreements
• Legal Obligation: To comply with hospitality and gaming regulations
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and certain data processing activities

5. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: With vendors who assist in our operations (payment processors, IT services)
• Business Partners: With affiliated hotels, resorts, and entertainment providers
• Legal Requirements: When required by law or to protect our legal rights
• Gaming Authorities: With regulatory bodies for casino operations (where applicable)
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Physical security measures at our properties

Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Booking Information: 7 years from your last stay
• Marketing Preferences: Until you unsubscribe or request deletion
• Financial Transactions: 10 years for accounting and tax purposes
• Gaming Records (Casino): As required by gaming regulations (typically 5-10 years)
• Age Verification: As long as required by law

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Site. Cookies are small data files placed on your device that allow us to:

• Remember your preferences and settings
• Understand how you interact with our Site
• Measure the effectiveness of our marketing campaigns
• Provide personalized experiences

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

10. Third-Party Links

Our Site may contain links to third-party websites, such as travel partners, entertainment venues, and local attractions. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: